Shipping policy

Last updated: October 19, 2025

Thank you for shopping with us! We offer reliable domestic and international shipping options with tracking, transparent pricing, and support throughout the delivery process. Below is everything you need to know about how we ship your order.

📍 Shipping Locations

We currently ship to:

  • Portugal (Mainland, Madeira, and Azores)

  • European Union countries

  • Selected international destinations
    (North America, South America, Oceania, and some parts of Asia)

If you’re unsure whether we ship to your country, please contact us before placing your order.

🚚 Shipping Options & Rates

🇵🇹 Domestic Shipping (Portugal)

Method Estimated Delivery Time Price (≤ 1 kg) Tracking
Standard Shipping 2–4 business days €5.00–€7.85 ✅ Yes
Express Shipping 1–2 business days €7.00–€12.00 ✅ Yes
InPost (Locker / Ponto Pack) 2–3 business days From €5.07 ✅ Yes

🌍 International Shipping

Region Estimated Delivery Time Price (≤ 1 kg) Tracking Notes
Europe (EU) 3–7 business days From €9.00–€18.00 ✅ Yes Via CTT, DPD, or partner carriers
Rest of World 7–15 business days From €15.00–€30.00 ✅ Yes Customs delays may apply

Shipping costs are calculated at checkout based on your location and the weight of your order.

🕒 Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

📦 Tracking Information

Once your order has shipped, you will receive an email with a tracking number and link to follow your shipment’s progress.

🌐 Customs, Duties & Taxes (International Orders)

For orders shipped outside the EU, your country may charge customs duties, VAT, or import taxes upon delivery.

  • These fees are not included in the price of the item or shipping cost.

  • The customer is responsible for any applicable customs charges.

  • We are unable to mark items as “gift” or declare a lower value.

Please check with your local customs office for more information before ordering.

🚫 Undeliverable Packages & Returns

We are not responsible for failed deliveries caused by:

  • Incorrect or incomplete shipping addresses

  • Refused or unclaimed deliveries

  • Customs refusal or unpaid duties (for international orders)

Returned items due to delivery issues can be reshipped — additional shipping charges may apply.

❗ Delays

Please allow extra time for delivery during:

  • Peak seasons (holidays, Black Friday, etc.)

  • Weather or transportation disruptions

  • Customs clearance (for international orders)

💬 Questions?

If you have any questions about shipping or need help tracking your order, contact us:

📧 Email: [info@awearconcept.com]